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Shipping Info

Free FAST Shipping - on orders over $900.00!*

We currently only provide e-commerce shopping to Canadian addresses.

Shipping Charges (include Packaging & Insurance)

Purchase Price Shipping Cost
Less than $100 $10.00
Between $100+ and $200 $15.00
Between $200+ and $300 $25.00
Between $300+ and $500 $30.00
Between $500+ and $900 $50.00
$900+ and Over FREE SHIPPING


Rural Shipping Charges (include Packaging & Insurance)

Includes Northwest Territories, Yukon, and Prince Edward Island.

Will be calculated on purchase due to these areas being rural, remote, or hard-to-reach.


Sales Tax

  • 5% GST in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon
  • 13% HST in Ontario
  • 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island

* Exclusion: Free shipping does not apply to orders being sent to the Northwest Territories, Yukon, or Prince Edward Island. Shipping charges will apply for Kamado Joe products to the province of Quebec.

 We maintain a very large inventory of product in order to reduce shipping times.

In-stock orders take about 2-12 business days to reach a customer. We will notify you if a particular item is not in-stock or if we feel that the item cannot be delivered within the above specified time frame.

We do not offer delivery of Charcoal or Pellets for orders below $1000.

At this time shipments are made to Canada only. Special provisions apply to shipments to remote areas like the Yukon, NWT, Nunavik and other rural or hard to access areas.

For small packages, we ship via couriers such as Purolator or Canada Post.

Larger items are shipped via a Freight Forwarder. We reserve the right to choose which freightway that carries your shipment. We do not, however, control the shipping companies (freight or courier). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day or a specified time, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.

All freight shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, cannot be held responsible for damages or loss that may occur during delivery.

Remote, rural or hard-to-reach areas may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. We allocate a generous amount to cover shipping but occasionally shipping charges will not be able to be covered by that allowance. We always do our best to ensure that any additional charges are as fair as possible. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges and at that time you will have the option to accept or cancel the order.

It is the customers responsibility to inform us of any problems with delivery at the time of purchase. is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

We also offer White Glove Service for delivery of certain products. This shipping option allows you to pay for custom delivery services.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Free Shipping offer cannot be combined with any other promotional offers or discounts.

A tracking number will be emailed to you on the day your order leaves our facility.

    Delivery Inspection

    Over 96% of deliveries arrive at your location without any damage and are signed for without incident.
    For your protection, we ask that you please inspect the packaging and the contents carefully.

    You have 3 business days to call us at 1-800-310-9831 to report any damage.
    If you authorize the delivery company to leave your order without a signature, cannot be held liable for any damages or missing pieces.
    Leaving a note is the same as signing for your products in good condition.

    If you notice exterior damage:

    Open the box and inspect for concealed damage before signing the delivery receipt. 

    If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 1-800-310-9831If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.

    Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.

    By signing your delivery receipt without documenting any damages legally means that you have accepted the freight in good condition.

    If there is no visible external damage, please sign for your freight.

    Shipped right to your door from Chadwicks & Hacks