Napoleon Collector Box - Main Burner

 Do you enjoy the “One Stop Shop” philosophy? Dislike Big Box Stores with their lack of service, poor product knowledge and inferior products?

Chadwicks & Hacks is the place for you!

We pride ourselves on “Good Ol'” customer service and are pleased to help you every step of the way. Barbecues, fireplaces, vacuums, appliances, and much more are available at Chadwicks & Hacks; we even offer home service calls for BBQs and fireplaces!

Year-after-year, Chadwicks & Hacks has been the proud recipient of Reader's Choice Awards for Best Customer Service, Fireplace Store, BBQ store, Vacuum Store and Appliance Store. At Chadwicks & Hacks, we make sure that you are taken care for.

We’re on the Mountain in Hamilton: come check us out!

• Huge selection of brand name barbeques from Napoleon, Weber, Broil King, Big Green Egg, Kamado Joe, Traeger, and more, out for display for you to interact with.
• Over 25 gorgeous in-store active displays of gas and electric fireplaces from the best brands such as Valor, Regency, Majestic, Napoleon, Dimplex and more.
• Quality vacuums from Dyson, Hoover, Dirt Devil and more.
• A wide variety of discounted appliances such as coffee-makers or crock-pots that may come with a damaged carton but also HUGE savings. Our “broken box” vacuum pricing from lines like Hoover, Dirt Devil, and Dyson will save you up to 60% from regular retail.
• We have access to over 25000 OEM replacement parts.
• We are an authorized service depot for over 50 companies.

Visit the store, contact us by phone at (905) 385-9274, or email us using the Experts' contact form. We'll get back to you as soon as possible.

We thank you for your store loyalty - feel free to leave us a review!

*Free FAST Shipping - on all orders over $900.00!

We currently only provide e-commerce shopping to Canadian addresses.

We maintain a very large inventory of product in order to reduce shipping times.

In-stock orders take about 2-12 business days to reach a customer. We will notify you if a particular item is not in-stock or if we feel that the item cannot be delivered within the above specified time frame.

We do not offer delivery of Charcoal or Pellets for orders below $1000.

At this time shipments are made to Canada only. Special provisions apply to shipments to remote areas like the Yukon, NWT, Nunavik and other rural or hard to access areas.

For small packages, we ship via couriers such as Purolator or Canada Post.

Larger items are shipped via a Freight Forwarder. We reserve the right to choose which freightway that carries your shipment. We do not, however, control the shipping companies (freight or courier). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day or a specified time, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.

All freight shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, ChadwicksandHacks.com cannot be held responsible for damages or loss that may occur during delivery.

Remote, some rural or hard-to-reach areas may incur additional shipping fees.  We allocate a generous amount to cover shipping but unfortunately there are times where the shipping cost will not make economical sense at the price offered.  When this happens we will contact the purchaser and offer a second invoice option to cover the additional shipping cost.  This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

It is the customers responsibility to inform us of any problems with delivery at the time of purchase. ChadwicksandHacks.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

We also offer White Glove Service for delivery of certain products. This shipping option allows you to pay for custom delivery services.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Free Shipping offer cannot be combined with any other promotional offers or discounts.

A tracking number will be emailed to you on the day your order leaves our facility.

Shipping Charges (include Packaging & Insurance)

For a complete list of our policies please click the links below:

• Privacy & Security
• Warranty & Returns
• Shipping Policy (including info on Delivery Inspection, Damage, etc.)
  
• Terms of Use