FIND YOUR NEXT CAREER AT CHADWICKS & HACKS

You deserve a career that's more than just a job. Elevate your future and grow alongside the best in the industry!

JOIN THE TEAM THAT BRINGS THE HEAT (AND THE SERVICE)

Established in 1955, we’ve been serving hard-working Canadians for over 70 years. Year after year, Chadwick’s & Hack’s has been the proud recipient of Reader's Choice Awards for Best Customer Service, Fireplace Store, BBQ Store, Vacuum Store, and Appliance Store. At Chadwick’s & Hack’s, we make sure that you’re taken care of every step of the way.

Over the course of the last 5 years, our business has grown significantly. To help us continue to grow and deliver a top-notch customer experience we've got an immediate opening for an experienced CSR to join our team.

Current Opportunities

Customer Service Representative (Full Time)

Location: 682 Fennell Ave E, Hamilton

Job Type: Full Time; In Person

Are You a Customer Service Pro Looking for Your Next Opportunity?

Join an award-winning company with more than 70 years of trusted service in Hamilton!

For more than 70 years, Chadwick’s & Hack’s has been a trusted destination for Canadians looking to elevate their indoor and outdoor living spaces. Since 1955, we’ve grown into an award-winning specialty retailer known for exceptional service, expert product knowledge, and a curated selection of fireplaces, BBQs, outdoor living products, small appliances, and more.

As our business continues to expand, we’re looking for a friendly, proactive, and enthusiastic Customer Service & Sales Representative to join our team and help us continue delivering an outstanding customer experience.

We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. If this sounds like you, we want to hear from you!

Customer Service Representative Responsibilities:

Be the customer-service ambassador for our showroom: supporting guests in-person, online, and by phone
Provide knowledgeable product recommendations and guide customers through their purchase
Manage customer orders: inventory checks, confirmations, shipping updates, and returns
Work closely with management & the warehouse team to resolve order discrepancies or delivery issues
Prioritize and track customer concerns, escalating as needed
Follow established fraud-prevention protocols
Deliver every interaction with friendliness, professionalism, and courtesy

Customer Service Representative Requirements:

Passion for BBQ, grilling, food, or a willingness to learn
Interest in hearth/interior products is an asset
Self-starter who is curious and is eager to research / learn about the products and services we offer.
2+ years of sales or customer-service experience
High School Diploma or equivalent.
Strong Communications skills (verbal and written).
Proficiency with Microsoft Office; Point-Of-Sale systems and Shopify experience are assets
Strong problem-solving skills and a positive attitude
Ability to thrive in a fast-paced environment
Team player with the ability to work independently
Highly accountable with a positive, “let’s make it happen” attitude
Ability to lift up to 50 lbs. independently and up to 100 lbs. with a partner
Comfortable in a physically demanding, fast-paced environment
Bilingual (English & French) would be an asset.

Sounds like a good fit? Apply today!

We’re proud to be an independent specialty retailer with a long history of exceptional service. If you're passionate about helping people and love great products, we want to meet you!

Send your resume over to info@chadwicksandhacks.com. We’d love to hear from you. Apply today!

Customer Service Representative (Part Time, Remote)

Location: Remotely from home office located on Lake WahWashKesh

Job Type: Part Time (approx. 24 hours per week)

Are You a Customer Service Professional Looking for Your Next Opportunity?

We are expanding our Customer Sales Team and we're looking for a passionate, sales-driven, customer service obsessed representative to join our team here at Chadwick's & Hack's. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you we want to hear from you!

Customer Service Representative Responsibilities:

You are our company’s customer service ambassador and you will be responding to, and resolving all of our customers' questions and/or concerns through multiple channels including: In-person, e-mail, web, chat, and phone.
You will track, record, and prioritize customers support issues based on urgency and impact, and you will work with Management as necessary to expedite resolutions to any issues impacting our customers.
You will manage the customer order process including reviewing inventory availability, order confirmations, shipping notices, customer returns, etc.
You will handle all customer inquiries/concerns/issues with courtesy, professionalism, and respect.

Customer Service Representative Requirements:

Minimum 2-year sales, and customer service experience.
High School Diploma or equivalent.
Background in Retail and/or Customer Service.
Proficient in Microsoft Office.
Self-starter who is curious and is eager to research / learn about the products and services we offer.
Strong Communications skills (verbal and written).
Exceptional interpersonal and communication skills.
Effective problem-solving skills.
Team player who works well in a Team oriented environment.
Able to work independently with minimal supervision.
Takes initiative with a “can-do attitude” and the desire to “make things happen”
Ability to work effectively with speed and urgency in a high productivity environment.
Bilingual (English & French) would be an asset.

Sounds like a good fit? Apply today!

As an independent specialty retailer, we've built our business on offering the best product and customer service in our space and we're looking for our next rockstar CSR to join our team to help us on our journey. If what we've shared resonates with you, send you resume over to info@chadwicksandhacks.com. We’d love to hear from you. Don't hesitate and apply today!

Customer Service Representative (Full Time)

Location: 682 Fennell Ave E, Hamilton

Job Type: Full Time

Are You a Customer Sales & Service Pro Looking for Your Next Opportunity?

Customer Service Representative Responsibilities:

Be the customer-service ambassador for our showroom: supporting guests in-person, online, and by phone
Provide knowledgeable product recommendations and guide customers through their purchase
Manage customer orders: inventory checks, confirmations, shipping updates, and returns
Work closely with management & the warehouse team to resolve order discrepancies or delivery issues
Prioritize and track customer concerns, escalating as needed
Follow established fraud-prevention protocols
Deliver every interaction with friendliness, professionalism, and courtesy

Customer Service Representative Requirements:

Passion for BBQ, grilling, food, or a willingness to learn
Interest in hearth/interior products is an asset
Self-starter who is curious and is eager to research / learn about the products and services we offer.
2+ years of sales or customer-service experience
High School Diploma or equivalent.
Strong Communications skills (verbal and written).
Proficiency with Microsoft Office; Point-Of-Sale systems and Shopify experience are assets
Strong problem-solving skills and a positive attitude
Ability to thrive in a fast-paced environment
Team player with the ability to work independently
Highly accountable with a positive, “let’s make it happen” attitude
Ability to lift up to 50 lbs. independently and up to 100 lbs. with a partner
Comfortable in a physically demanding, fast-paced environment
Bilingual (English & French) would be an asset.

Sounds like a good fit? Apply today!

HVAC Technician

Location: Hamilton ON

Job Type: Full Time

About the Role

We are seeking a skilled and reliable HVAC Technician to join our growing team. The ideal candidate will have hands-on experience installing and servicing furnaces, air conditioners, and gas fireplaces. If you enjoy solving problems, take pride in quality workmanship, and deliver exceptional customer service, we want to hear from you.

Key Responsibilities:

Install, service, and maintain residential furnaces
Install, service, and maintain central air conditioning systems
Install, troubleshoot, and repair gas fireplaces
Perform diagnostics, safety checks, and system testing
Provide customers with clear explanations of work performed and recommendations
Maintain accurate records of service calls, installations, and parts used
Follow all safety protocols and Ontario fuel/gas regulations
Represent the company professionally on-site and in customer interactions

Required Qualifications:

G2 Gas Technician License (mandatory)
313D Certificate of Qualification (mandatory)
Proven experience with:
-- furnace installation and service
-- air conditioner installation and service
-- gas fireplace installation and service
Valid Ontario driver's license with clean driving record
Ability to work independently and as part of a team
Strong problem-solving and communication skills

Assets / Nice to Have:

Experience installing and servicing heat pumps and ductless/mini-split systems
ODP/ODS certification
Additional HVAC-related licenses or training

Why Join Us?

Competitive pay and benefits
Supportive, team-oriented work environment
Opportunities for ongoing training and professional development
Steady, year-round work with a reputable local company

Sounds like a good fit? Apply today!

Send your resume over to info@chadwicksandhacks.com

We’d love to hear from you. Don't hesitate and apply today!

Customer Service Representative (Remote)

Location: Remotely from home office located on Lake WahWashKesh

Job Type: Part Time (approx. 24 hours per week)

Are You a Customer Sales & Service Pro Looking for Your Next Opportunity?

We are expanding our Customer Sales Team and we're looking for a passionate, sales- driven, customer service obsessed representative to join our team here at Chadwick's & Hack's. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you we want to hear from you!

Customer Service Representative Responsibilities:

You are our company’s customer service ambassador and you will be responding to, and resolving all of our customers' questions and/or concerns through multiple channels including: In-person, e-mail, web, chat, and phone.
You will track, record, and prioritize customers support issues based on urgency and impact, and you will work with Management as necessary to expedite resolutions to any issues impacting our customers.
You will manage the customer order process including reviewing inventory availability, order confirmations, shipping notices, customer returns, etc.
You will handle all customer inquiries/concerns/issues with courtesy, professionalism, and respect.

Customer Service Representative Requirements:

Love to BBQ, grilling knowledge, or a foodie willing to learn.
Passionate about interiors and how hearth products can enhance indoor and outdoor spaces.
Self-starter who is curious and is eager to research / learn about the products and services we offer.
Minimum 2-year sales, and customer service experience.
High School Diploma or equivalent.
Strong Communications skills (verbal and written).
Background in Retail and/or Customer Service.
Proficient in Microsoft Office.
Exceptional interpersonal and communication skills.
Effective problem-solving skills.
Team player who works well in a Team oriented environment.
Able to work independently with minimal supervision.
Takes initiative with a “can-do attitude” and the desire to “make things happen”
Ability to work effectively with speed and urgency in a high productivity environment.
Bilingual (English & French) would be an asset.